We are required by law to keep record of all individuals using our money transfer service.
KYC or “Know Your Customer” are a set of steps that allow us to identify and verify the
identity clients that wish to user our money transfer transactions in line with anti-money
laundering laws.

Take a picture of the first page of your ID/passport/Drivers licence/ Asylum seeker
document. A positive identification needs to include full names, date of birth and nationality
and/or physical address (document expiry date is needed, where applicable)
You are also required to take a selfie.
You may be requested to do a video call verification as well.

Log into your MaxiCash account with your valid username and password.
Click on “+” sign.
Click on “Top Up”
Select a reload option amongst the ones displayed.
Select a voucher/enter the amount you would like to reload.
Enter a reference as required on the quick quote page.
Enter details of the mode of payment and follow the instructions
Your account will be reloaded.

Ideally you would not want to share your credit card details, however You are free to reload
any account. All card transactions on MaxiCash are 3D secured, you will be required to
provide a confirmation PIN by your bank.

Your MaxiCash account is PIN protected for your safety. If your phone is lost or stolen, please
contact the MaxiCash support at info@maxicashapp.com so that we can temporarily block
your account.

Yes, please log a request with our support team at info@maxicashapp.com or contact us on
our WhatsApp number 0608820541

Log into your MaxiCash account with your valid username and password.
Make sure your MaxiCash account is loaded if not please top up your account
Click on the menu Tab bottom right.
Click on “Buy Airtime”
Select a country
Select an airtime provider
Select the amount of airtime you would like to buy.

Enter the cell number of the airtime recipient. Click “Continue”. Your airtime has been sent.

Log into your MaxiCash account with your valid username and password.
Make sure your MaxiCash account is loaded if not start by the reloading process then
Click on the “+” sign
Click on “Send Money”
Select a country
Click on “Company”
Select a voucher/ enter the amount you would like to pay the school.
Select an institution
Enter the student number as a payment reference.
Click “continue”
Your transaction will be completed.

On the log in page there is a link for forgot password.
Click the link and follow the instructions.

Log into your MaxiCash account with your valid username and password.
A history of all your transactions will be displayed with their descriptions and the dates of
transactions on the home page.

Open the Menu bar at the top-left corner.
Click “invite friends”.
Select how you would like to invite your friend(s).
Enter friend details and click the send button.
Your invitation has been sent.

Airtime purchases are fulfilled immediately and cannot be cancelled.
Payment transactions can be cancelled if the beneficiary has not requested a withdrawal yet.
Please contact our support team at info@maxicashapp.com or contact us on our WhatsApp
number 0608820541.

Yes, Log into your MaxiCash account with your valid username and password.
Make sure your MaxiCash account is loaded if not start by the reloading process then
Click on ‘’+” sign

Click on “withdraw” (service available in South Africa & DR Congo only)
Click on “Bank Account”
Select the voucher / enter the amount you would like to withdraw and click on “continue”
Click on “New Account”
Select Bank
Enter the bank details (you can opt to save to the app for further use) and click on “continue”.
Enter a reference and click “continue”

The withdrawal option allows a user to withdraw their money from MaxiCash into a bank
Account (South Africa & DR Congo only) or Mobile Money.

User can withdraw their money from MaxiCash into a bank Account (South Africa & DR
Congo only), Mobile Money or MaxiCash Visa card. Please consult the withdrawal list on the
MaxiCash menu page for full list of countries supported.

fees vary depending on the country, please consult the app to see what fees are applicable
to your country. Log into your MaxiCash account with your valid username and password.
Click on the menu tab on the top left corner
Select “About MaxiCash”
Select “Limits and fees”

MaxiCash app is available 24hrs a day.
We work hard to ensure that all payments are fulfilled in less than 1 hour. In the unlikely
event that it may take longer, the longest turnaround time recorded is 48 hours depending
on the provider.
The MaxiCash support team is available daily from 8 am to 6 pm (GMT+2).

limits vary based on the country. Please consult our limit and price list on the website or
Mobile App menu. Log into your MaxiCash account with your valid username and password.
Click on the menu tab on the top left corner
Select “About MaxiCash”
Select “Limits and fees

Yes, your safety always comes first with MaxiCash. Our system is secured with encryption
and 3D secure (credit cards). We use tokenization and we do not store your details on the
device.

Between 24 to 48 hours for bank accounts.
Within an hour for mobile payments.

MaxiCash only privileges 3D secure enabled credit or cheque cards;
However you can still use your non-3D secure card on MaxiCash by submitting it through M-
Secure.
Log into your MaxiCash account with your valid username and password.
Click on the menu tab on the top left corner
Select “M-Secure”
Follow the instructions

Please send a mail to info@maxicashapp.com to process your request. We will proceed with
a short verification and process your request.